Canadian Privacy Policy

Cal-Tex Protective Coatings, Incorporated

Effective Date: 1/22/2026
Last Updated: 1/22/2026

Cal-Tex Protective Coatings, Incorporated (collectively, “CalTex,” “Company,” “we,” “our,” or “us”) respect your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy laws.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you interact with our websites, applications, products, services, customer support channels, authorized dealers, and other services (collectively, the “Services”).

Please read this Privacy Policy carefully. By using the Services or otherwise providing us with personal information, you acknowledge that you have read and understand this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by CalTex in Canada, including information collected:

Through our websites and applications;
Through communications between you and us, including email, telephone, chat, text messages, and customer support interactions;
Through our authorized dealers, agents, administrators, and service providers;
In connection with vehicle protection products, warranties, service contracts, and related services;
Through marketing activities, surveys, contests, and promotions; and
From third-party business partners and service providers.

This Privacy Policy does not apply to information collected in connection with employment or independent contractor relationships.

Accountability and Privacy Officer

CalTex is responsible for personal information under its control and has designated personnel responsible for privacy compliance.

Questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices may be directed to:

Telephone: 1-800-707-9292

Email: salesops@caltexus.com

Postal Address:

Cal-Tex Protective Coatings, Inc.

7455 Natural Bridge Caverns Rd.

Schertz, TX 78154

ATTN: Legal Department

What Personal Information We Collect

Depending on your interactions with us, we may collect the following categories of personal information:

Contact and Identification Information:

Name
Mailing address
Postal code
Email address
Telephone number
Mobile phone number

Vehicle and Product Information:

Vehicle year, make, and model
Vehicle Identification Number (“VIN”)
Warranty or service contract information
Product warranty/service contract registration information
Claims history
Repair and inspection records

Financial and Transaction Information

Payment information
Billing address
Transaction history
Financing-related information

Technical and Device Information

Internet Protocol (IP) address
Browser type and settings
Device identifiers
Operating system
Website usage information
Cookie and tracking technology information

Customer Communications

Customer service communications
Survey responses
Feedback and reviews
Claims-related communications
Chat and email correspondence

Location Information

General geographic location derived from IP address
More precise location information where enabled through mobile applications or device settings

How We Collect Personal Information

We collect personal information in several ways, including:

Directly From You

We collect information you provide when you:

Purchase products or services;
Register a warranty or service contract;
Submit a claim;
Contact customer support;
Participate in promotions or surveys;
Create an account;
Subscribe to marketing communications; or
Interact with our websites or applications.

Automatically Through Technology

We use cookies, pixels, web beacons, analytics tools, and similar technologies to collect information about how you use our Services.

Information collected automatically may include:

Browsing activity;
Website usage patterns;
Device and browser information;
Referral URLs;
Session duration; and
IP address information.

You may manage cookie preferences through your browser settings. Certain Services features may not function properly if cookies are disabled.

From Dealers, Service Providers, and Business Partners

We may receive information from:

Authorized dealers;
Claims administrators;
Repair facilities;
Inspection providers;
Payment processors;
Marketing providers;
Analytics providers; and
Other business partners.

How We Use Personal Information

We use personal information for purposes including:

Providing Products and Services

Registering warranties and service contracts;
Processing transactions;
Managing claims;
Providing customer support;
Verifying coverage eligibility; and
Communicating with you regarding products or services.

Business Operations

Operating and improving our Services;
Conducting analytics and research;
Managing business relationships;
Preventing fraud and unauthorized activity;
Maintaining security and system integrity; and
Conducting internal audits and compliance activities.

Communications and Marketing

Sending service-related communications;
Sending promotional communications where permitted by law;
Administering surveys, promotions, and contests; and
Personalizing customer experiences.

Legal and Regulatory Purposes

Complying with applicable laws;
Responding to lawful requests and legal processes;
Enforcing agreements and policies; and
Protecting our rights, customers, employees, and business operations.

Consent

We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.

Your consent may be:

Express consent, such as where you actively agree to collection or use of information; or
Implied consent, where your actions reasonably indicate consent for a particular purpose.

You may withdraw your consent at any time, subject to legal, contractual, or operational restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain products or services.

To withdraw consent, contact us using the information provided in this Privacy Policy.

If you request that we delete your personal information, our deletion of your personal information could make it difficult or impossible for us to verify that you have product warranty, vehicle protection product warranty, or vehicle service contract, or other product coverage in the future. If you make a claim under such product warranty, vehicle protection product warranty, vehicle service contract, or other product and we are unable to verify your coverage, then your claim may be denied.

Marketing Communications and CASL Compliance

Where required by law, we obtain consent before sending commercial electronic messages.

You may unsubscribe from promotional emails or marketing communications at any time by:

Clicking the “unsubscribe” link in an email;
Adjusting communication preferences; or
Contacting us directly.

Even if you opt out of marketing communications, we may still send transactional or service-related communications.

Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to:

Service Providers and Business Partners

We may disclose information to trusted third parties that provide services on our behalf, including:

Payment processing;
Claims administration;
Data hosting and storage;
IT and cybersecurity services;
Analytics and marketing support;
Customer support;
Vehicle inspection and repair services; and
Professional advisors and auditors.

These service providers are required to protect personal information and use it only for authorized purposes.

Legal and Compliance Purposes

We may disclose personal information where required or permitted by law, including:

In response to subpoenas, court orders, or lawful requests;
To comply with legal or regulatory obligations;
To protect safety, rights, or property; or
To investigate fraud or security incidents.

Business Transactions

Personal information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Cross-Border Transfers of Personal Information

CalTex operates in the United States and may transfer personal information outside Canada, including to the United States and other jurisdictions where our service providers operate.

When personal information is transferred outside Canada, it becomes subject to the laws of the foreign jurisdiction and may be accessible to courts, law enforcement agencies, and national security authorities in those jurisdictions.

We use contractual and other safeguards designed to protect personal information during cross-border processing.

How We Protect Personal Information

We use reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

Encryption technologies;
Access controls;
Authentication procedures;
Secure data storage;
Monitoring systems; and
Employee confidentiality obligations.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, including:

Providing products and services;
Managing warranties and claims;
Complying with legal, regulatory, accounting, and contractual obligations;
Resolving disputes; and
Enforcing agreements.

When personal information is no longer required, we securely destroy, delete, or de-identify the information in accordance with applicable laws and internal retention policies.

Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw consent to certain processing activities;
Request information about how your personal information is used or disclosed; and
Submit complaints regarding our privacy practices.

To exercise your rights, contact us using the contact information listed above.

We may request information necessary to verify your identity before responding to requests.

Children’s Privacy

Our Services are not directed to children under the age of majority in their province or territory of residence, and we do not knowingly collect personal information from minors without appropriate authorization.

If we become aware that we have collected personal information from a child contrary to applicable law, we will take appropriate steps to delete the information.

Third-Party Websites and Services

Our Services may contain links to third-party websites or services that are not operated by CalTex.

We are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

When changes are made, we will revise the “Last Updated” date at the top of this Privacy Policy and post the updated version on our website.

Your continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact: