Frequently Asked Questions
Appearance Protection FAQs
Can I take my vehicle to a carwash after the protection is applied?
It’s best to wash by hand with any car wash solution. However, if you are going to use a car wash, we recommend a touchless car wash.
How should I maintain my vehicle’s paint after the protection is applied?
There is a 24-hour cure time after the application. Please do not wash or wax your vehicle in this window.
Wash your vehicle as you normally would. The sealant does not require a rigid schedule.
You may wax your vehicle as often as you like without negatively affecting your Warranty if you use a high-grade Carnauba Wax product that is non-abrasive. Avoid using any wax that contains abrasives (cleaner waxes) which could damage the paint sealant. You may use either a liquid or paste Carnauba Wax product.
Waxing will give your paint additional luster; however, it does not protect your paint like the sealants do.
What would you recommend for cleaning off spots on my vehicle’s paint such as tree sap and bird droppings?
If it doesn’t come off after you wash your vehicle, you may use warm water and a mild soap. Make a 50/50 solution of water and the mild soap to loosen the tree sap/bird droppings.
How do I remove Road Paint Overspray if it happens to get on my vehicle?
A light solvent such as a window cleaner (alcohol based) would remove it. You might possibly need to use a clay bar or clay towel as well.
Can the CalTex appearance protection product be applied to satin or matte paint finishes?
No, the product should not be applied to these types of finishes.
Is the CalTex appearance protection product applied in every area in the interior of a vehicle?
The headliner or visors will not be treated because the sealant could compromise the adhesive that is used in those areas.
For safety precautions, the gear shift, seatbelts, steering wheel, pedals, or any other mechanical areas are not treated.
How do I maintain my vehicle’s seats now that they are treated?
You may vacuum and clean your interior as you normally would. If a stain occurs on fabric, carpet or vinyl/leather surfaces, simply try a wet cloth and mild soap to attempt to remove the stain.
I thought the CalTex appearance protection product was supposed to cause liquid to bead up to prevent stains from occurring?
Interior: The product is a stain protection that encapsulates the fibers making them resistant to permanent stains. This means that the spill may soak into the fabric. However, our product is designed to prevent the spill from becoming permanently stained.
Exterior: Just because the water does not “bead” as well over time, does not mean the protection is gone. Over time the hydrophobic effect (water repellency) will diminish and not create the original beading effect. Do not be concerned, the product is still intact.
Is the sealant safe for my family and I?
CalTex’s sealants are all water based and have less than 1% VOCs.
Are there any temperature restrictions for application?
There are no temperature restrictions for application, however a shaded area is recommended.
How long does it take for the sealant to cure?
It can’t be washed with soap and water for 24 hours after the application.
How can I reorder the bottles in the customer care kit that I received at the time of purchase?
Please email orders@caltexus.com with your request
Theft Product FAQs
Does it have a GPS Tracker?
No it doesn’t.
How does this affect my insurance settlement?
It does not affect your settlement you’re your insurance company. This is a separate payment. We use the settlement to assist with calculations, but it does not lower your insurance settlement.
Where are the labels (ShadowMark) applied?
The ID labels are either applied to 4 Door Frames and hood or 2 door frames, trunk lid and hood.
Where is the etch (ATP) applied on the vehicle?
All vehicle windows have the etching.
Undercoating / Sound Deadener Product FAQs
Is it something you can physically see?
Yes, it is a black coating that is on the undercarriage but no mechanical or moving parts.
Where is it applied?
The undercarriage only it is not applied to mechanical or moving parts.
It was sold as a sound deadener, does it protect against rust too?
No, we also sell a rustproofing product, but the undercoating alone does not rust proof.
What do I do if my undercoat comes off?
Please file a claim as soon as you notice this. See below on how to file a claim.
How long will my undercoat last?
CalTex warranties the undercoating product up to 5 years.
Rust Proofing Protection FAQs
Where is it applied?
The Rust Proofing product is injected into all accessible vent holes to coat inner panels.
Is the coating visible?
No, the rust proofing product is inside panels that are not visible from the exterior.
Is any kind of rust covered?
No, only rust that occurs from the inside of panels that were treated.
PDR (Paintless Dent Repair) FAQs
What size dents are covered?
Dents that are 4” diameter or the size of a credit card are covered as long as the paint is not compromised.
Is the entire vehicle covered for dents?
We cover horizontal and vertical painted sheet metal panels of the vehicle.
Is there a deductible?
There is not a deductible or an out-of-pocket expense.
Windshield Protection FAQs
What size chips or cracks are covered?
All windshield chips or cracks that are 6” or under are covered.
How soon do I need to file a claim when a rock hits my windshield while on a road trip?
Claims need to be filed ASAP because the damage can extend passed the 6” limitation. You can easily file a claim with our app.
I just had my windshield replaced; do I need to have the product reapplied?
Yes, you will receive a courtesy reapplication at your purchasing dealership or contact us to help locate a participating dealership in your area.
Filing a Claim FAQs
How do I file a claim?
Online Claims System: File a claim online
Download the ResistAll app and file claims directly within the app
Contact us at 1-800-707-9292 and press Option 2
Email us at: claims@caltexus.com
If I have a windshield crack, what are the steps I need to take to file a claim?
As soon as the chip or crack occurs, please file a claim. It is very important to know how large the chip or crack is (Examples: size of a quarter, one inch long, size of a dollar bill, etc.)
How do I file a claim for Theft Protection?
Online Claims System: File a claim online
Download the ResistAll app and file claims directly within the app
Download our claim form and send by:
- Email: claims@caltexus.com
- Fax: 210-568-6400
- Mail: CalTex, 7455 Natural Bridge Caverns Road,
Schertz, TX 78154
What information do I need when filing a claim?
- VIN (Vehicle Identification Number) or Customer Registration Number (If using the App you can take a picture of the barcode inside the driver doorframe vs. typing the VIN)
- What caused the damage
- Where damage is located
- When damage was noticed
- What method has been used to repair/remove the damage
- Theft claims: include the date of theft
How do I transfer my warranty to the next owner or renew it for myself?
Please contact us at 1-800-707-9292 and press option 2 or email us at claims@caltexus.com and have the following information:
- VIN (Vehicle Identification Number) or Customer Registration Number
- Copy of the Bill of Sale (that shows the new owner)
- Your contact information (including a phone number)
How do I confirm that my coverage is registered with CalTex?
Please contact us at 1-800-707-9292 and press option 2# or email us at claims@caltexus.com
to verify.
- VIN (Vehicle Identification Number) or Customer Registration Number
- Name
- Date of purchase
- Name of the dealer where the coverage was purchased
What is covered under my warranty?
Please refer to your warranty to verify your specific coverages. If you have any questions or are not able to determine what your warranty covers, please contact us at 1-800-707-9292 and press option 2 or email us at claims@caltexus.com.
How do I determine the status of my claim?
You can check your status at claims.caltexus.com, using the app you can see the status, or you can contact our claims department by email at claims@caltexus.com or by phone (1-800-707-9292, and press option 2#)
