Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:

FILE A CLAIM

Email Forms To:

CLAIMS@CALTEXUS.COM

Phone Number:

1-800-707-9292

Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

The tech was very timely and easy to work with. He explained the whole process and I felt confident in the work being done. The scheduling was really easy and the representative was nice to work with.

Stephanie

Fast service and friendly, they came to my home and change the windshield quickly

Ashley F.

Jennifer Edge Claims Specialist provided the exact information I needed to get my windshield repaired promptly. She was familiar with the local repair shop so the claim went through with no problems.

Ben H.

Jennifer took exceptional care of my replacement windshield claim. Kept me informed during the pre-approval process. Very professional and helpful.

Tim E.

Excellent Service Thank You !!!!!!

Roderick B.

Tori was FANTASTIC. Stayed in touch. Phone calls, follow up emails. Above and beyond today’s standard of customer service and support. Can’t say that about the car dealership that tried to say “no” to everything. I feel... comfortable in saying this is a great company. Highly recommend. Thanks again Tori!!!!!!read more

Tom K.

We purchased the car protection and unfortunately, we had to use it. The Customer Service and response to get issues taken care of has been 100% satisfactory. The response time getting issues taken care of was very... timely accurate and professionally done! I would suggest these services to anyone buying a new vehicle. There was always a representative there to help us along the way. Extremely satisfied!read more

R R.

This protection was worth buying. Customer service was fantastic to deal with and arranged everything. It was hassle free to file the claim.

Amy K.

Cal-Tex was easy to work with and they got my windshield replaced in a timely manner. I would recommend their warranty/service to family and friends.

Thomas

Love the time and speciality

Maribel M.

I had a great experience with Antonio Conchas with CalTex Protective Coatings. He was on time, knowledgeable, and personable. Highly recommend!

Emeh E.

Eye liner stains on passenger seat (from sitting on an accidentally dropped liber stick) were removed completely. Very satisfied.

Allen E.

They were quick to get my claim resolved.

Nikki D.

Super friendly got the job done fast!

Ashley W.

Great service. Everyone was really nice and very helpful. I had the windshield replaced in my driveway. Very convenient.

Gregory V.

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