CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:

Email Forms To:

Phone Number:

Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

CalTex Protective Coatings is a company that truly stands behind its customers. From my very first contact, I felt like they cared about making things right. Their team is professional, responsive, and easy to work... with.A special thank you to Kristine Wheeler, Senior Director of Claims & Customer Service. She was outstanding from start to finish. She answered every email quickly, kept me updated at every step, and made the whole process smooth and stress-free. Her kindness and customer-focused attitude really stood out.It’s rare to find a company that puts this much care into customer service. I highly recommend CalTex Protective Coatings to anyone looking for a trustworthy company with great people behind it. Thank you, Kristine and the entire CalTex team!read more
Engin T.
Excellent experience from start to finish! The claim process with CalTex Protective Coatings was seamless, quick, and hassle-free. I had two chips in my windshield that were repaired through Sandia BMW, and the entire... process was handled efficiently. The repairs were completed quickly, and I couldn’t be happier with how smoothly everything went. It’s refreshing to have such a stress-free experience! Highly recommend!read more
Jenna J.
It was a wonderful experience, and they facilitated the sharing of images with a quick approval process.
James R.
I have an insurance product. They were easy to work with for a claim. I will buy from them again.
Dan D.
Very professional staff, friendly and efficient. Easy to make an appointment and fixed the crack in my windshield quickly. I was done within 40 minutes. And it was a large spider crack, staff weren't sure they could... fix, vs it having to be replaced. But it worked.read more
Paula C.
Service is generally good, communication can be spotty at times, but the job gets done.
Christopher
PROCESS OF PROCESSING CLAIM WAS STRAIGHTFORWARD, WORK WAS DONE BY SAFELITE A REPUTABLE BUSINESS, NO RUN AROUND, HASSLE FREE.
Jake L.
The service was great. Although I had three rock cracks they would only repair two. Stated one was too old.
Joyce E.
They were very understanding when windshield was replaced they require recoating to cover the new windshield. We were leaving the day after replacement (1st new windshield Safelight brought out 2 days before was damaged... and couldn't be used) on vacation and with the replacement pushed to Friday and Dealership Service closed on weekends the coating couldn't be applied until we returned. Caltex customer service waived the coating requirement for the days that we were on vacation. So, we were covered for the 14 days without the coating. Did I mention this is my Bronco windshield and we were going Offroad. Needless to say were back (windshield intact and uncracked) coating is applied. Thank you for understanding things happen. Oh, had a great vacation!read more
Gary D.
My two advisors I worked with were very professional process to replace window was smooth and oem window replacement.
Deon B.
The process for making a cracked windshield claim was easy and straightforward. I was able to do make the claim online, receive approval, and have the repairs performed in a timely manner.Thanks
Darrell D.
The service was great and Caltex made it so easy by dispatching safe lite directly to my home!!!
Jeff T.
I just recently had to replace my windshield on my 2025, Nissan Rogue SV, due to an errant rock, striking it.Thankfully, I had added extra insurance coverage, through CalTex Protective Coverings Inc., on the... windshield, at the time I purchased it, via Valley Nissan, in Longmont, CO.The process to report the damage, and to get the windshield replaced, was so surprisingly easy, as the folks at CalTex, took control, and scheduled an appointment with Safelite, the local Windshield replacement professionals.... No problems whatsoever.... Within a few days, I drove out of Safelite, with a brand new, fully calibrated windshield....If I could give the kind folks at CalTex Protective Coverings Inc., ten stars, I would.... I love em' for keeping me safe....read more
Robert B.
Very rapid responses, stress free, great service
FAM Umbrella L.
Paul responded to my claim very quickly and had me taken care of within 2 days! Great service.
Steve G.
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