CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:

Email Forms To:

Phone Number:

Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

I had a very pleasant experience with CalTex, they were responsive and followed up on my claim.
Charlie B.
Great warranty. I normally feel like warranty services in general not worth the money since I never able to claim it when needed, but this company is legit. Claim process is easy to do and a rep will immediately... contact you after the claim submission. They even do follow up to ensure everything go smoothly on your end.read more
Flora L (.
I wanted to share that I was able to receive compensation for a de-lamination in the front seat of my Subaru. Paul Carrion was fair to work with and I really appreciated their handling of the claim.
Richard G.
Great response time of getting my car repair done.
Ashley H.
Definately recommend CalTex for any windshield repair.
Joanne W.
Excellent customer service. The representative assigned to my case went over and beyond to make certain information was received. The process for filing a request and obtaining service to fix my windshield was very... efficient. The follow up phone call to confirm the completion of my service was the cherry on the cake.read more
Stephanie L.
John S. at CalTex was great to work with. Got me set up for the repair quickly, and followed up.
Michael C.
Great customer service! Calista was great in arranging the service, and local service person was on time and job well done!!
Seong C.
Fast service very satisfied!!
michael P.
Repair went well, timely and communications were seamless.
Mark A.
The claim specialist Omar Baez was terrific. He accommodated all my requests. I am satisfied with my windshield replacement.
Lance W.
The clear coating had a spot that formed about a year after I bought the vehicle. I called the warranty company and they sent CalTex out right away and within minutes the tech fixed the issue. Thank you
Ana C.
CalTex coverage was a very worthwhile investment. My experience replacing my car windshield happened quickly and easily. The CalTex representative described the process clearly and helped me at each step. I definitely... will purchase this coverage with my next car.read more
Diane S.
Excellent company!! So helpful, friendly, easy to work with, and quick responses. They back up their warranty so well, and their product is great!! Highly recommend!!
Brad and Heather E
Responsive and efficient.
Tom B.
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