CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Excellent service. On point
Kim L.
Stains on our car seat resulted from spilled drinks after a long road trip visiting several states. Thankfully we had purchased protection from such occurrences. CalTex was called-they set up an appointment. They... fulfilled their obligation satisfactorily. The tech who came was competent, courteous and very knowledgeable. The stains were removed, and the seats look wonderful.read more
Lee R.
Great experience with CalTex. Victoria answered all my questions and was prompt when handling claim.
Cynthia S.
Very happy with the service. once I put my claim in and was contacted I was able to get my issues resolved that same day. Would definitely use this service again
Elisha M.
Fast service. Friendly and convenient.
scott F.
Excellent service technician. On time and thorough. Pleasant attitude toward her work and me.
Terry D.
The claim process was easy and quick! I was explained exactly how the process worked and it was very easy to understand.
Amber D.
They gave me great service.
Israel V.
Lindsey was very responsive to my needs. She inquired to see what was needed and scheduled my service to address my claim. I am very pleased to have CalTex policy.
Ronnie B.
Alicia was the best. Prompt, helpful, and expedited my claim with the utmost professionalism.
Mike P.
Caltex Rep was very helpful. Only took about 2 weeks to receive a check for the covered amount.
Dave P.
Very punctual staff and amazing service
Wesley J.
Our call was answered quickly. Very professional assistance.The process to repair our windshield was effortless,great job.
francis B.
Easy to utilize the policy and fast response
Rebecca M.
This warranty has been a life saver. I have a child and he loves to make messes but they always allow me to make a claim & they cover my costs. I wish they were more attentive to their phones & communicating but other... than that I have NO complaints.read more
Shauna L.
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