CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Isabelle was great! So patient with me. I had a lot going on at that moment so I was very late at responding to emails but she stuck with me. Thanks again.
Jacob K.
Excellent Service!
Jennifer G.
Fast. Reliable. Great service
Toby M.
The service and process was great
Ed S.
The Claims Specialist Annette was very nice, and very professional. I told them what was going on and they met all my needs in a timely matter.
Cedric P.
Well since this is my first time having involvement with this company, it seems to be a pretty good one. The representatives that helped me were courteous and explained what I needed to do. I just hate there's no one... in my area that can take care of the claim for me, so I'll have to find someone that does it. But overall, the service is good.read more
Zorya R.
Isabelle was awesome, professional and courteous. Less than a week later, new windshield!
BCS 2.
Great service! I have their warranty through BMW and Caltex provided excellent service! Lindsey provided great service!
Roshni F.
Annette was thorough, professional and understanding. The claim process was simple and we did not have to jump through some hoops just to submit a claim. The only criticism I have is the quality of the application they... dealership used on my car. I had a claim just 2 ,months after purchase but that is not Annette fault or within her control. The vendor they contracted o make the repairs was punctual and professional.read more
John D.
On my first experience dealing with a chipped windshield, I spoke with Michael Quigley. He was so helpful and patient in explaining the procedure on filing a claim. Thank you so much!!
Marylou V.
Michael was one time , very professional and did a wonderful job.
fred G.
Michael was extremely helpful in getting my windshield replaced. He was quick in his responses and very knowledgeable about my specific warranty plan. Thank you Michael!
Shannon F.
Process was smooth and easy.
Patricia Y.
Had CalTex protective coating applied by my local Honda dealer when I purchased a 2021 Civic. 5000 miles later I noticed an abrasion and scuffing of the leather on the drivers seat. The claims process was SIMPLE... and FAST, approved within days and a mobile tech arrived in my driveway to make repairs, all at no cost to me. Glad I purchased the product.read more
Steve N.
Fully satisfied, came to me, fixed my windshield and it looks brand new!
Jessica F.
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