CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

I called to file a claim on paint overspray that occurred on our 2019 Subaru Ascent. I first talked to Alicia who was less than helpful and told me to submit my claim but it would denied. Then Cynthia took over the... claim and the experience was great. She approved the claim promptly and responded to emails quickly. If it wasn't for Cynthia this would have been a poor experience.read more
Mike B.
When I initially called I spoke to Alicia who was not helpful and told me my claim would be denied. After Cynthia took over the claim she was extremely helpful and processed my full claim in a timely manner. Cynthia... was also prompt on answering any questions.read more
Mike B.
CalTex is great! I purchase their warranty each time I buy a new car. the customer service is excellent! I recently had filed a new claim and I’m very satisfied with the outcome.
Hiba C.
They repaired a cut in my 2021 Tahoe seat, Anthony did a great job!
Chris J.
A tech was assigned to repair a slight rip in the driver side door armrest. He arrived on time, went to work, and completed a flawless repair.I was surprised and satisfied at the tech's ability to repair the damage.
Jeff W.
I purchased a new car about two months ago. ResistAll was part of the purchase. I squawked about the additional charge. Little did I know that five weeks after the purchase I would be filing a claim for industrial... fallout. The claim was processed smoothly & my tech did an amazing job at restoring my vehicle to like new conditions. Thank you CalTek for your quick resolution and professionalism!!read more
Suzanne W.
Fast and easy communication!
Kat L.
Wonderful care, and attention to detail from Annette. Thanks!
Joshua B.
Isabella was very helpful. Fast service. Just waiting for my new seat over to come.
Dietmar K.
Michael at Cal Tex and there team was awesome. I got my Rock chips fixed at RMK Auto and Glass. in Bastrop. Very Nice People at RMK.Thanks Michael and Cal Tex team!High fives and Chest Bumps all the way... around!Brant Holbrookread more
Brant H.
A warranty that covers what it says it covers without fuss and without pushback, that’s all that needs to be said.
Spencer K.
I used CalTex to have a chip in my windshield repaired. The entire process from start to finish was extremely easy. I am very pleased with every aspect of the process.
Debra C.
I got a quick response and action on my claim to clean stains from my upholstery.
Jim W.
Outstanding service!
Teresa B.
Isabelle was very helpful and accommodating. I exchanged many emails with her and she courteously explained to me all that I needed to know and do. Thank you Isabelle!
A P.
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