CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Thanks Annette for the awesome service; they are coming out to clean the seats up to the $150 courtesy for the photos sent in.
Team G.
I had a rip in my leather car seat and they made arrangements to come out to my home and repair it No inconvenience for me at all Setting up the appointment was super easy and the technician Manny was great
Diane H.
The 5 year warranty I received with the ceramic protectant on my trailer actually paid off. Going through the warranty claims process was time consuming and took about two months from start to finish. I waited to... complete this survey until I verified with the detailer that they had been fully paid for their work. I am very satisfied with the results. Thank you, Cynthia, for answering all my questions.read more
Brian P.
CalTex was able to fix my armrest leather. They gave me an excellent customer experience. Thank you.
Carlos A.
Reps are very kind, get to the point, and give you the needed information. Their techs are equally kind and get the job done relatively quick!
Alexis M.
Alicia was very helpful and prompt with helping us with our claim. I would recommend the company.
Lori S.
Cal Tex is the great company ,they know how toMake profit by giving limited insurance coverage..we need to Understand the policies derived from Cal in order to Understand their insurance coverage and liability on... stain removable .given a chance I would rather save the monthly Premium to avoid all the work around follow up and not wasting the timeread more
Raj K.
Such great customer service. Isabell was great and followed up with me every step of the way and was very responsive I was so impressed by the level of service!
Chris H.
A representative came to my house and took the stain out of my seat. Great job!
Debbie Anderson Z.
Great Process for filing a claim
Rene A.
Very friendly and helpful
Stephanie S.
Isabelle was great to work with. She made the claim process quick and easy. She even reached out to my auto body shop to coordinate payment for my claim. All in all, the process was seamless. I would happily work with... Isabelle again in the future if I needed to file another claim. Thank you!read more
Shelby St. L.
A very easy claims process ending with nicely repaired upholstery
Mrinal D.
Great customer service and great professionalism.
Joel J.
Other than having some initial difficulties getting the process moving, things were quick, easy and no hassle.
Joseph T.
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