CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Excellent service. Friendly. Good workmanship. Highly recommend.
Joan F.
Quick and painless. Apparent customer service matters.
Rhonda W.
Quick and easy to work with. On Time and called ahead. Great service.
Shawna W.
Quick, easy & job done to my satisfaction. My claim person was easy to access, spoke to a real person. Lindsay did a great job. Thankful customer,Jackie B
Jackie B.
I highly recommend CalTex. Their technician was very professional and his workmanship was excellent. He repaired a tear in the leather on the center console of my car and it is impossible to identify where the tear was.
Marshaleen H.
The claim's process with Caltex was very smooth.
Dwight W.
I called CalTex about paint over spray we received from a paint can that fell off a vehicle on 295. Annette took my call and was extremely helpful. She outlined my options for having the paint removed. After several... days of not calling Annette, she reached out to see if we had come up with our decision which we had.Annette displayed outstanding customer service to me and her knowledge of there product was extremely helpful.Thank you for your help in resolving our issue.read more
Don T.
Very experienced and polite employees
Johnny M.
Lindsey was great, she reached out as soon as I filed my claim. She assisted me with setting up an appointment and answered all my questions. She was friendly, courteous, followed up after my appointment, and I feel... confident reaching back out if I have any issues in the future. Thank You Lindsey!read more
Natassha N
Michael, my Cat Tex man was right on my claim. He kept in touch with me by phone the entire time to make sure that I was getting the services to my vehicle. Once I filed my claim I had 1 guy out there to handle the... inside of my vehicle the next day! I had my windshield replaced about 3 days later! Definitely would recommend and will be buying this on my next vehicle!!read more
Kristy L.
My technician was so awesome. Super personable and friendly during his entire visit fixing my Mazda. He was efficient but did not rush the process. He was knowledgeable and kind and made this experience really easy.... Thank youread more
Brandi C.
claim 313239a very pleasant experience, my service representatives were very helpful, I would recommend this service to everyone.
Rick V.
Received good timely service.
Tara H.
very professional,,,,,,well done
Billel B.
I did my claim, and in no time the guys set up an appointment to go to my house and change out my windshield! They did an amazing job! Omar and helper Very curtious , thank you so much!!
ruby G.
‹
›