CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:

Email Forms To:

Phone Number:

Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Awesome job 👍
Daniel O.
My rep was Omar and he was fabulous. My warranty was expiring about 6 weeks before I needed it for a torn leather seat. Omar assured me not to worry about the timing since I had a claim number. He was right. It took my... dealership about 7 weeks to get the seat and install it. Everything when smooth and my new seat looks great. The bonus was I didn’t have a deductible which the dealership couldn’t believe.read more
Trena J.
Great service, had my windshield replaced within warranty without any hassle!
Anthony R.
The process was easy, I received the calls to schedule the appointments. Everyone was very nice and patient with me.
Holly A.
Very fast service
Marcos M.
they were helpful.
Makaila F.
The Representative, Paul, was very helpful getting my claim resolved.Thank you,Paul!
C. H. Park J.
Streamlined service getting my windshield repaired. Thank you!
Sarah S.
Great customer service!
Gabriela D L C.
Loved quick response l.
harvey K.
Second windshield replacement. Called and started the process, sent in pictures and a week later had windshield replaced. Great job
Kristen B.
THEY WERE UNDERSTANDING.. RESPECTFUL.. UNDERSTOOD WHAT I WAS GOING THROUGH. N IM THANKFUL TO TALK WITH SOMEONE THAT UNDERSTOOD ME N HELPED GET MY SITUATION STRAIGHTENED OUT.. THERE WAS INK FROM MAKEUP THAT WAS... SPILLED ALL OVER MY BACKSEAT FROM A CUSTOMER.. THAT WAS RIDING WITH ME... N CALTEX WAS THERE TO HELP ME WITH MY SITUATION. N CLEANED MY SEATS.. THANK U CALTEXread more
Carmen Green F.
Caltex agent Michalangelo Forian assisted me with an auto repair claim. He was professional and patient. He communicated effectively. I appreciated the follow through communication throughout the process. I am... elderly n do not use a computer often. Thank you for the good customer service.read more
Marilyn B.
From the time I put in the claim till the time my windshield was fixed, I was calmed and told everything that would happen. The service was quick and the end result was great. Thank you for the help!!!
aaron G.
The tech was very timely and easy to work with. He explained the whole process and I felt confident in the work being done. The scheduling was really easy and the representative was nice to work with.
Stephanie
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