CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Never fun having something break on your brand new car, but Michael made it as painless as possible! Great communication, friendly manner and was diligent on checking in with me until everything was done. Would... definitely recommend the service this company provides!read more
Ingrid J.
Lindsay was very kind, thorough, and had outstanding communication!
Christiana B.
They gave me the check right away. and had the car done that same week
Jacqueline Cervantes M.
Took care of my claim very fast. Friendly service. Mobile repair guy they sent out was very friendly and did an excellent job.
Jennifer P.
Prompt service very easy to talk to and understanding of my needs. Thanks
Rbruce C.
My wife had small tear in her driver's seat of her Traverse and since it has leather we purchased the protection package when we bought it and it paid off. We have CalTex a call and they quickly set up an appointment to... have it repaired locally. You really can't tell where it was. Great service!read more
Robert M.
The customer service is outstanding. Annette was very responsive and took care of our problem.
Ken M.
Cal-Tex customer service representative Annette response to my issues are prompt and professional. I gave 5 stars for her expertise and knowledge of the product..
tommy T.
Had no issues with CalTex. They were upfront on how long and what was involved in the process.My disappointment was with Safelite.The tech, Darren, had excuses for why it looked like it did after he was finished and... he did appear rushed because of where he was being sent afterwards.read more
Charles E Mitchell J.
Isabella was very efficient and through in handling my claim and concerns. Checked back with me on the progress of the repair. She did a great job. I feel she is a positive assist to CalTex.
Bob R.
Thanks to Annette for taking care of my claim.She was very patient and cooperative. I highlyrecommend this company.
Virence J.
Annette was the best! Got my console fixed so fast!
Felicia B.
Claims representative was responsive and provided all requested information. Claims process was seamless.
Jhackleen B.
Everything was prompt and smooth. Highly recommend. Isabelle is wonderful and made everything pleasant.
Wendi O.
Yes Great rep Isabelle and understanding customer needs and helping her end and best of luck
Adam Jami Mohammed N.
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