CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Annette was great!
Jeremiah T.
The technician was professional arrived on time. He did an excellent job cleaning my seats.
Janie B.
Alicia was very helpful
Aaron P.
Good at what they do. Very helpful
Tom M.
My representative, Annette listened to my concern and gave me a claim number. After I sent my photos she sent an email explaining the next steps. I really appreciated her follow up and help with the dealer. Without her... help I would have had a lot of stress. We are so happy we purchased this protective coating for new 22 Santa Fe SUV. The customer service for warranty claims is outstanding.read more
Cornelia C.
As far as the policy goes, I don’t think it was worth the money. With that being said, Isabelle handled my claim and was great. Great customer service and very quick at responding to any questions I had!
Jonathan A.
I was skeptical about purshacing this protection for my car, but so glad I did. While I'm very careful,I ended up with a tea stain on a fabric seat. CalTex sent a really nice person out to my home and he had it looking... like new in a very short time, plus he gave me some great cleaning tips. I was very pleased with the service.read more
Linda A B.
It was easy to file a claim and they gave me options on how to handle the fix. I used their repair person and they did a great job also.
Judy S.
Had a rather nasty starburst type of crack, upper center front windshield —2017 BMW 750i. The ‘app’ file claim process is lacking as it sits ‘processing’ for days with no updates. I ended up having to call in to get... things moving. Phone reps were pleasant and helpful and got me in touch with Michael through email.Got the go ahead to have the ‘starburst’ repaired at Safelite Auto. The attempted ‘repair’ was a miserable failure. Cal Tex representative, Michael, was responsive through email, requested a photo it the attempted repair. Once received, he did not hesitate to order a ‘windshield replacement’. I am certainly appreciative of not having to haggle about the repair/replacement. I am a happy camper.read more
Ronald K. J.
Thanks Annette for the awesome service; they are coming out to clean the seats up to the $150 courtesy for the photos sent in.
Team G.
I had a rip in my leather car seat and they made arrangements to come out to my home and repair it No inconvenience for me at all Setting up the appointment was super easy and the technician Manny was great
Diane H.
The 5 year warranty I received with the ceramic protectant on my trailer actually paid off. Going through the warranty claims process was time consuming and took about two months from start to finish. I waited to... complete this survey until I verified with the detailer that they had been fully paid for their work. I am very satisfied with the results. Thank you, Cynthia, for answering all my questions.read more
Brian P.
CalTex was able to fix my armrest leather. They gave me an excellent customer experience. Thank you.
Carlos A.
Reps are very kind, get to the point, and give you the needed information. Their techs are equally kind and get the job done relatively quick!
Alexis M.
Alicia was very helpful and prompt with helping us with our claim. I would recommend the company.
Lori S.
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