CalTex

Environmental Protection and Car Care Products

Claims Customer Service

We Make Filing a Claim
Fast and Easy

For over thirty years, we’ve staked our reputation on quality products, professional support and fast, efficient customer service. We’re proud that the industry acknowledges our achievement in this area with loyalty and lots of return business.

Our customer service representatives are here to help process claims quickly and efficiently while maintaining a customer experience that exceeds the industry standard.

We make the process convenient, offering multiple ways to file a claim. Customers can file through the online claim system or by phone.

Online Claims System:  File a claim online

Email Forms To: claims@ctpc.com

Phone Number: 1-800-707-9292
Select Option 2

Hours: (Listed in Central Time Zone)
Monday – Thursday: 8:00AM – 5:00PM
Friday: 8:00 AM – 4:00PM

Current Reviews

See What Our Customers Are Saying About CalTex

Pleasure Working with CalTex. No issues making a claim and taking care of me.
Bryon L.
Fast, hassle-free Service,
Albert H.
The detail was GREAT!! My car looks brand new again!!Thank you!!!
Amber B.
I had to replace a windshield and fortunately, I had purchased coverage when I purchased my vehicle. After the purchase, I had buyers remorse thinking, I have insurance, I'll never use this or if I do, it will be a... hassle. I was wrong. I called to make a claim and it was the SMOOTHEST, EASIEST process. They were friendly, helpful and not one second of hesitation in processing my claim. The company selected to do the work came to my home and was professional in every way. The process was explained to me including taking it to the dealership for a new coating on the windshield and possible recalibration because of the sensors. Insurance companies need to take a page from CalTex's book of customer service.read more
Claude J.
To be honest I didn’t expect much out of the service, but Annette worked with me and found a true artist who fixed issues with my leather seating and made it look brand new. This is a great service.
Keith H.
Michael Q is by far the easiest representative to work with. I send him an email and bam! Just like that, immediate response. First claim I had was to have my windshield replaced and for some reason Safelights number... was blocked on my phone. He quickly got ahold of me and let me know. I value my time and Michael has put forth the effort to resolve problems. Keep up the great workread more
Andrew G.
Great response!! Addressed cracked windshield quickly with no runaround. Arranged the replacement service and it was done quickly too. I always agonize on buying the warranty at purchase, but this one worked well.
Bob M.
Very understanding of something that should have been a minor issue and a fairly new car that turned out to be something allot bigger. once they had all the facts, the claim was quickly paid (as long as the check... clears).read more
Michael V.
Great service. A must have to protect your windshield and pocket book. Thank you, Alicia
Alicia R.
The representative was courteous and did a wonderful job on my car seats. They looked brand new.
Q W.
I got a protection package for my 2014 Volvo. The driver's side seat became discolored and I sent my request, with pictures, to have it repaired. I was given three options, chose one and the repairs were approved... quickly, without hassle and the seat now looks like new.read more
Bernard T.
This warranty company that Audi North Atlanta works with did a great job. Our leather interior was discolored after 3 years and they sent out a technician in the area and the work was wonderful, efficient and... professional!read more
Judy H.
Did a good job on my car interior very friendly
Doretha H.
Excellent customer service, I was contacted next day and had my case handled.
Dimas C.
He was very professional and kind. He explain everything to me and did a great job
Granville H.
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